Posts Tagged ‘clients’

A central feature of our work with clients is close partnership with the project manager. We say we walk arm-in-arm with our clients, and it really is true. These close partnerships yield innovative solutions that lead to results for kids and adults in schools. One partnership that exemplifies this innovation is the work that Hendy’s Erica Murphy did with Katie Carpenter during Katie’s leadership tenure at a large CMO. Erica and Katie’s work focused on developing a robust instructional excellence rubric, which eventually became the foundation for the Hendy Instructional Excellence Rubric. While the creation of the rubric itself was a complex undertaking, the success of the work was a direct result of Erica and Katie’s complementary skills, mutual trust, and shared commitment to the vision.

The Challenge: Unifying Across a Complex System

The network faced a significant challenge: three disparate instructional rubrics across the state, leading to fragmented coaching practices and a lack of alignment in instructional vision. The network’s goal was not merely to create a new rubric, but to establish a single, anchor document that articulated excellence. This required building buy-in and investment from four different regions, each with their own preferences and expectations regarding quality.

A Partnership Built on Trust and Complementary Strengths

Erica and Katie recognized that a strong partnership was crucial for navigating the organizational dynamics and ensuring that the rubric they developed reflected the vision and values of the organization. Their working relationship was characterized by four key elements that are consistent across Hendy’s projects:

• Defined Lanes and Mutual Trust: Katie and Erica articulated and relied on a clear division of labor, built on mutual trust and respect for each other’s strengths. Erica typically prepared the content and built the foundational elements of the rubric, leveraging her expertise in instructional design. Katie excelled at organizational navigation, facilitation, and driving decisions. She understood the internal dynamics of the network, including key influencers, and effectively pushed the project forward. Katie also provided critical feedback on the rubric at each step, bringing her own instructional expertise to bear. This trust allowed Erica and Katie to operate efficiently and effectively despite the complexities of the work. 
• Consistent Follow-Through and Accountability: Both Katie and Erica demonstrated a strong commitment to follow-through. If they said they would do something, they did it. This consistent accountability, both to each other and to the project, ensured momentum and fostered a sense of reliability within their partnership.
• Strategic Stakeholder Engagement: Katie’s understanding of the organizational structure and key decision-makers was paramount. Katie strategically formed a diverse steering committee, including representatives from various departments (academics, finance, analytics, talent) to inform the creation of the rubric. This ensured broad input and buy-in to the development of the rubric. Katie and Erica also focused on bringing critical stakeholders into the process early and consistently, ensuring agreement and ownership over the final product.
• Persistent and Purposeful Collaboration: The development of the rubric involved numerous iterations and challenges, but Katie and Erica maintained a persistent and purposeful approach. Their regular standing meetings fostered a rhythm of collaboration, allowing them to continuously refine ideas, make difficult decisions, and keep the project moving forward. They often explored multiple possibilities and potential outcomes, meticulously analyzing options and making decisions rooted in feedback from stakeholders.

The Product of a Strong Partnership: A Strong and Impactful Tool

The network’s Instructional Excellence Rubric, a direct outcome of Erica and Katie’s effective partnership, was deemed a strong and impactful tool. Its most meaningful aspect was the emphasis on student impact – shifting the focus from merely teacher actions to the resulting student learning outcomes. This ensured that the rubric was not just about what a teacher did, but what students learned. Furthermore, the rubric intentionally included language insisting on consideration for exceptional learners, ensuring that all students, regardless of their needs, were addressed in the instructional framework. The clear and actionable core teacher skills provided concrete guidance for coaching and development. The tool also balanced the need to be comprehensive but also lean and user-friendly.

The successful two-year arc of its design, pilot, and initial implementation were a testament to the powerful working relationship between Erica and Katie. Their ability to effectively collaborate, leverage individual strengths, and strategically engage stakeholders ultimately resulted in a highly impactful instructional tool that fostered alignment and development across the network.

Are you interested in learning more about what a partnership with Hendy Avenue Consulting can do for you and your school system? Contact Jessica Wilson at jessicawilson@hendyavenue.com.