Teacher and staff retention is a common concern we hear from school leaders in “normal” times. One of the most efficient and lowest cost methods we have found for encouraging great teachers to stay is by holding “stay conversations”. A stay conversation is an informal chance to share how much you appreciate a teacher’s work, and to directly ask them to stay at your school for the following school year. Stay conversations don’t take much effort, but they have a big impact. When teachers were asked why they left their school, a common response was simply that no one asked them to stay.*
A stay conversation usually happens in a regularly scheduled one-on-one meeting with the teacher. Stay conversations should begin early in the year, ideally before winter break. Leaders can and should continue to communicate value and priority to teachers throughout the spring. This way, if teachers are presented with an opportunity to leave their school, they know how much they are valued and are less likely to leave.
That’s how stay conversations might proceed in normal times. These, however, are not “normal” times. The challenge and uncertainty of the pandemic makes retaining teachers even more critical. Just because we are all working virtually, leaders should not stop holding stay conversations. In fact, the best practices for stay conversations still apply: keep the conversation brief, affirm how much you value the teacher, and articulate how important they are to your students and school. Be honest about the challenges of remote teaching and uncertainty of what the fall might look like. Then share why the teacher is an important part of the team, especially in this uncertainty. Strong teachers are providing a lifeline to families and students right now, and they will continue to need your great teachers when school restarts in the fall. Finally, ask the teacher directly to stay at your school next year.
Ideally you are touching base with each teacher individually on a regular basis during this time of remote teaching and learning. These one-on-ones can be quick check-ins to ask the teacher how things are going for them, and how you can support them. And they are a great time to say directly how much you value the teacher’s work, and ask them to stay next fall.
*From The Irreplaceables, TNTP, 2012.
Before COVID-19, education leaders prided ourselves in being goal oriented professionals, doing everything in our power to support student success. Working in schools, districts, CMOs, state departments of education and in supporting organizations, we took pride in our commitment to do whatever it takes, knocking through barriers, and always maintaining high expectations for ourselves and others.
But now, that day is over. Or at least on pause. We are balancing full days of meetings with full days of homeschooling our own children, we are nursing ourselves or our families back to health, we are facing fear, frustration, and grief. Our lives have changed and so too must our expectations for ourselves and for others.
Talking with talent leaders across the country, We’re discovering that many simply need to hear, “You can stop doing that. It will be ok.” It’s time to re-prioritize and focus on the purpose of your work, not stay wed to the original plan or program. Schools can be our model. Teachers and principals are learning a whole new way to educate students. They are no longer teaching the same lesson plan, but they are working toward the same standards, ensuring that students are able to learn and grow. District and network leaders need to do the same.
For example, we were recently asked by talent leaders in both a big urban district and in a big charter network about how to continue their robust evaluation systems. While we firmly believe in systems of teacher development, evaluation, recognition and pathways (and have spent most of my career focused on them), now is the time to pause and reassess. It’s the time to ask yourself what the ultimate purpose of your work is and if your system is doing that now. It’s time to simplify and focus on achieving that original purpose, not to MacGyver a complicated and time consuming process. When we talked with leaders about their multiple measure evaluation systems we were direct – your student achievement measures based on interim data aren’t going to be accurate and won’t help teachers get better, so don’t do that. Your families don’t have time to give feedback on teachers, so don’t do that. Your teachers aren’t teaching in ways that align to the observation rubric and had to learn this new method in a day, so don’t do that. Instead, coach and support the adults to do the best they can in a tough situation so they can be their best for kids.
The purpose is always to support people to get better and stay longer.
Is your system doing that now?
As a talent leader, we recommend focusing your time and energy into five priorities:
- Communicate clearly and transparently – State what you know and what you don’t yet know. Be clear about the values that are driving decisions and what is being prioritized right now. Be real about your own fears and your own optimism. And find ways to connect. You can share a video, hold office hours or reach out one on one. In doing so, always focus on the employee’s needs as a person.
- Listen to and support your school leaders – School leaders are struggling through this time, navigating their own emotions and disappointments, and those of their teachers, students and families. Be responsive to their needs and make them your priority. When you need their input, make it as easy as possible for them. Give them a clear proposal and let them react.
- Retain your staff – Have “stay conversations” so people know they are valued and appreciated. Ask them directly through conversations or surveys what their plans are for the fall. Consider how to retain salaries through limited budgets and how to incentivize people through non-monetary compensation.
- Recruit and hire new candidates – Hiring will need to move online, but keep the process moving. Think about how to get hiring managers comfortable granting offers remotely and how to get candidates comfortable to accept offers. Identify how to bring your schools’ unique culture to candidates. For more, check out TNTP’s Virtual Hiring Guide and Fast Company’s article on unconscious bias.
- Recognize and celebrate people – Consider cancelling performance based rewards based on results from 2019-2020 and re-use these funds to recognize teachers now (or returning teachers in the fall). Identify ways to say thank you for the hard work and creativity people are bringing to the work. For example, a personal thank you message, a take-out restaurant gift certificate or a retention bonus at the start of next school year are all effective in letting people know they are appreciated.
As our fearless talent leaders, we want to say thank you for taking care of the adults so they can take care of the children. And, yes, you can stop doing that.
All across our country, school systems are scrambling to re-invent education. Our school, district and state-level leaders are working to ensure that their families and students are safe. School staff is hustling to make sure that their students have their basic needs met, while simultaneously inventing systems for distance learning. Committed school leaders and teachers, as usual, are laser-focused on supporting families and preserving learning. But who is focused on the grown-ups? Who is orienting themselves towards this whole new way of working?
Remote work and distance learning have thrown a huge curveball at the talent/HR world and, besides ensuring safety and learning, arguably the next most important thing for school systems is to figure how to support and manage a remote workforce (particularly one that has happened in person up until now!). Talent leaders and management teams across the education sector are working to figure things out within their organizations in just a matter of days. It’s enough to make your head spin. I don’t know about you but when a crisis like this happens I can sometimes be guilty of putting my head down like a running back and charging through the problems. I did this during 9/11 and during Hurricane Sandy. This time it’s different, the event is not happening in a day, a week, its looks like it will last months. Putting your head down and charging through might work for a while but this needs to be a heads-up and collaborative effort.
I have the great fortune to be the facilitator for a New York City-based Chief Talent Officer cohort called the “CTO Braintrust”. It’s is a small group of six talent heads from various CMO’s in NYC founded two years ago by Hendy Avenue Consulting with the belief that effective leaders need professional communities of trusted colleagues, where they can learn and grow together. The group functions as a collaborative cohort to share best practices and problem-solve on topics like DE&I, compensation, succession planning, leadership development, performance evaluation, and more. Up until a few weeks ago we met about once a month. Our cohort members have valued a space to collaborate with others wrestling with similar challenges and the group has become a tight-knit community and a trusted soundboard.
Since schools across NYC closed, the CTO cohort has relied on each other more than ever. The group has been coming together weekly and emailing almost daily to support each other in solving the myriad challenges that are facing schools and networks right now. We have been tackling all sorts of questions of various shapes and sizes:
- “What are best practices for remote management?”
- “What will we do about annual reviews if schools stay closed? Can we evaluate remote instruction?”
- “How can we support employee well being in the time of a crisis as they attend to the needs of kids and families?”
- “How can we adjust our policies around sick days to give grace to our employees when they or a family member fall ill to the virus?”
- “How do we interview and hire remotely?”
- “How does the closure impact our performance management?”
- “How are we now thinking about our budgets and compensation?”
- “Can you really just cancel spring break?”
There are thousands of other questions that we are tackling and every time it feels like it is just too much to handle, all I do is remind myself that I am going to be able to reach out to this talented and supportive group of people for help. Some folks have been “lifting up” the beauty within this crisis and sharing the strength of the human spirit and I couldn’t think of a better group to highlight than the CTO Braintrust that all at one time is supporting their network of schools, supporting their own friends and families and supporting each other. There really is something about working together to help endure a crisis. Teamwork makes the dream work, but it also helps get us through nightmares.
My history with Hendy Avenue Consulting began at a coffee shop on the Lower East Side one afternoon in late 2014. I didn’t know what to expect, but thought it would be great to reconnect with Sarah, share a bit about what I had been up to professionally, hear about her work starting a consulting business and maybe, just maybe, start a conversation about how I could fit in the picture.
I couldn’t have imagined what was to come: five years at Hendy Avenue made up of great client partnerships, numerous high-impact projects impacting thousands of teachers, leaders and students, hundreds of hours video-conferencing, and a growing and tremendous team of colleagues and friends. We’ve built something special, and I couldn’t be more proud.
I’m so fortunate to work in an environment that not only supports professional (and personal) growth, but prioritizes it. It’s hard to narrow down, but here are four big lessons I’ve learned during my time at Hendy these last five years.
1. Take a Breath & Think
Prior to joining Hendy Avenue, my professional responsibilities consisted mostly of doing, rather than thinking. That’s not to say I did my work mindlessly, rather the focus and value-add of my contributions were grounded in producing materials, knocking things off a to-do list, and frankly working longer and harder than others. This efficiency-focused reality served me well in prior roles as a teacher and district administrator and during both stints in graduate school while working full-time. I thrived putting out fires and meeting tight deadlines–it was energizing. And look, I still love making and completing to-do lists, but the hyper-focus on efficiency limited the depth of my understanding of the tasks at hand, the quality of the ultimate end products, and the legacy of my work once I had moved on.
Now, as a more mature professional and seasoned consultant, I’ve retrained myself to take a breath and prioritize thinking as the real work, and as a result, my work is better, clients are happier and the impact on leaders, teachers and students is greater. Please know that This. Was. Not. Easy. (Sidenote: It’s still not easy). I was the archetype of young, type-A, overachieving, borderline obsessive, complete the task and your feelings be damned worker-bee. My own self-worth and value were tied-up in finishing the job. In fact, I remember early on into the role at Hendy just sitting at my desk with what felt like NOTHING to do. My inner-monologue wasn’t pretty: “I’m a waste. What value am I providing? Am I really doing anything to better serve students?”.
With time, and lots of other quiet moments, this role has shown me that yes, sometimes you need to put out that fire, but more often than not, we are brought into work precisely for our thinking, for our fresh and focused take on things made possible by the time and space we have as outsiders to pause, breathe, and think. When you’re treading water to stay afloat, you’re not best positioned to survey the ocean to find the route to safety. From the shore, surveying all that you can, the path becomes clearer.
I know now that my value-add is not just additional capacity–it’s asking tough questions, aggregating data, absorbing information, drawing from experience, guiding decision-making and making strong recommendations precisely because I intentionally hold sacred time and space to be strategic. So what can you do? Block time in your calendar for strategic planning/problem solving, journal or record a voice note of your questions and theories of the case, work with partners to pressure test ideas and most importantly, know your work and value are greater than a completed to-do list.
2. Build Comfort in Ambiguity
With all that time and space to think, you’d imagine the answers come easily. Sometimes, that’s true–we can identify a problem and name the best solution after a quick introductory call with a client. But usually, even if the answer is clear, the route to success is cloudy. Organizations are complicated, even the best ones; look under the hood and something, somewhere is a #hotmess–it’s the nature of people working together.
Five years ago, when confronted with a less than clear road forward, I would have likely either (1) built a quick plan based on instinct or (2) retreated from taking a position and deferred to others, not yet confident to survive the painstakingly vulnerable moment of someone publicly disagreeing. If ambiguity persisted, I would feel like a failure, thinking I was not providing my clients what they needed, deserved, and for some reason, were paying for!
With time, I’ve learned to sit with ambiguity, become less judgmental about it, acknowledge it, respond to it, and sometimes leverage it as an opportunity. This comfort didn’t happen overnight; in many regards, it’s grown alongside my work (and persistence) with clients.
As I’ve wrestled with making decisions within confusing and changing contexts, a few tried and true techniques have proven fruitful:
- Return to the overarching purpose and big goals: Start projects with a clear, compelling goal. Knowing what success looks like will help you make decisions that drive toward that end goal, keeping you on track, even when the view ahead is blurry.
- Assess the current moment in time within the larger lifespan of the project: Is this truly critical? Where are we in the scope of big decisions to be made? What are the implications of moving quickly/slowly? What’s within our locus of control that we can act on now?
- Consider all the possible theories of the case: In any confusing situation, there are many potential causes and solutions. Push yourself to see the situation from multiple points of view, pressure test theories with colleagues and game out possible paths forward, considering the pros/cons for all stakeholders.
- Pessimistically plan: Intentionally think about likely obstacles then developing ideas for how to pre-empt or respond.
3. Invest in Relationships
If you couldn’t already guess, I love a good project plan; I live for a beautiful Excel spreadsheet. But it has been obvious over the past five years that relationships, not these tools, make the work happen and achieve success.
On one hand, our ability to analyze data, review policy, design communications, and make recommendations rests on knowing the stakeholders involved—their interests, expertise, passions and limitations—which can’t live on a spreadsheet.
Second, and maybe more important, this work is really personal–it’s about kids’ and their life opportunities. I think about my former students every day; my heart still aches for the pain they felt 10+ years ago when they fell on the playground and I remember joyfully the smile that came across their face after reading aloud their own writing during a publishing party. So many of our clients and partners have similar driving memories–of past students or their own children–making our work to better teaching and learning incredibly meaningful and high-stakes.
Talent development programs too are incredibly personal. The average American spends 90,000 hours at work over their lifetime. So much of our identity and self-worth is tied up in our jobs. As anyone who has lived in New York City knows, the most common question you’re asked after meeting someone is: “what do you do?” As a result, any efforts to define, develop and reward excellence at work can strike at the core of who we are and how we feel.
Here are four strategies for building and maintaining relationships that I’ve found to be helpful:
- Be authentically yourself. One, you deserve to always be your true self. Two, you’re always modeling behavior for others, so set and hold the expectation. Three, people like other people who are comfortably themselves; think about a time you disagreed with someone, you probably continued to respect them if you sensed they were being honest. If you felt like they were trying to game the system or play politics, you probably don’t want to re-engage with that person unless you have to, regardless of the content of their opinion.
- Be intentional about knowing people, especially when working virtually/at a distance. Building strong relationships won’t just happen. Think about ways you can plan routines and systems that are inclusive, review how your time is spent and with who, audit the airtime of folks in meetings, and reference the accomplishments of others. Know the names of your client’s kids. Ask about upcoming plans to travel to Mexico. In other words, be a real person at work. I can’t encourage this enough, but take notes–you probably do during all other work meetings and engagements–why not now? I’m horrible at remembering names and worse with birthdays and anniversaries, so instead of not knowing, I write them down. My Outlook calendar is a color-coded Rosetta Stone for my life, and the 10 seconds it takes to set a recurring reminder for someone’s birthday goes a long way in showing colleagues and clients that I value and care about who they are.
- Make yourself part of the team. It can be difficult to feel part of the team when you’re (1) external to the organization (2) not physically situated with others and (3) present for some, but not all key meetings and events. Teams may not sit in Office Space-style cubicles and have to write TPS reports anymore, but so much of a group’s culture building happens around the proverbial water cooler. So what can you do?
- Do your homework and know what’s happening in town: the weather, the hot new restaurant opening, the big game that weekend; all are great for making yourself part of the team. Pro-tip: set up Google alerts!
- Make a concerted effort to learn and use the language used by your clients: Are they students or scholars? Principals or School Leaders? What’s the funky acronym for their central office teams? These little cues help you meld into the team and live in their world comfortably, even if it’s only for a few hours a week.
- When possible, invest time (and money) in being physically present: go to team happy hours and lunches; join weekly team meetings and spend a day working from the office–you may even be there for the creation of a lasting inside joke.
- Be vulnerable, appropriately. Vulnerability is hard for many of us, especially achievement-oriented, type-A folks who lead teams. We’ve been (unfortunately) conditioned to think that we must be confident, direct and all-knowing at all times or face the wrath peers who hold you in low regard. Not only does this limit our ability to be authentic and build relationships, it presents a damaging model for colleagues who are likely to replicate your behavior. Take the risk and be vulnerable when the moment calls for it. This could look like telling a deeply personal story about why the project you are leading is meaningful to you or sharing lessons learned from a time you failed miserably. Keep in mind however that the benefits of vulnerability have limits, and efforts must stay within the standards of your professional context. I don’t encourage starting all meetings with a trust fall exercise or co-opting a team retreat to complain about your neighbor’s dog. Instead, productive vulnerability humanizes you and connects to the work.
4. Implementation > Design
Talent leaders often spend so much time working to craft “perfect” rubrics, surveys, rewards and retention techniques. While these factors matter a great deal, they are usually not the tipping points between success and struggle. What matters more is the depth, breadth and quality of implementation.
This reality comes up most when I think about projects that fell short of their intended outcomes. Did I spend my time wisely? How well did I prioritize building internal capacity and skill to execute? With one client team for example, we had some of our best plans and meetings, smartest designs, and the beginnings of strong relationships with stakeholders across the organization. I honestly re-use some of the content from those evaluation design meetings because I think they were our strongest to-date. And yet, we had to pause, then end the project early, well-before we had met the intended outcomes because internal capacity was not there.
As we stew on how to find the right balance, here are a few recommendations for successful implementation:
- Over communicate the why: you can never, never, never over-communicate the rationale for programs and decisions. For those in the work daily, the outcomes we seek can be obvious and the rationale behind decisions clear. But for most, especially folks on the receiving/participatory end of our projects, they have thousands of other things to worry about and therefore need to be constantly brought back to the overarching purpose and compelling reason for the program/change/initiative you are leading.
- Start from the ground up: this could also be called, “don’t make assumptions”. It is easy to make generalizations about what stakeholders want, whether it be a firm’s employee value proposition, retention strategy, or compensation model. Yes, you should read what Vox says about Millennials in the workplace or Gallup’s best methods for responding to Q12 survey data—those are helpful, but as a floor, not the ceiling. The best outcomes stem from going directly to the source, the end users or folks who will be impacted by the policies and programs we manage and asking, “What do you want?” “Would this be meaningful?” “What matters most/least?”
- Pilot, pilot, pilot: Everyone underestimates the lift required to successfully implement a change. I can’t count the number of times a C-level leader has said, “we’re really good at instructional coaching” or “our data systems are strong” to only have that same strength become THE roadblock to success. The key to avoid this trap is investing the time, resources, energy and attention to robust piloting. There is no better way to learn what will and won’t work than testing within your context. Do it early and often.
So what now? While the field always moves forward, systems change over time and life circumstances always bring surprises, the one constant is the opportunity to grow and develop. I’ll just have to keep learning. Here’s the next five years and all to come that can’t even be imagined. -Grant
We’re big fans of performance management. We know that for people to achieve their best, they need clear definitions of excellence, resources and tools to achieve that benchmark, and frequent, action-oriented feedback that drives their development. Too often, however, organizations don’t know how to link performance management efforts with valuable incentives for their talent.
Before we dig in, let’s get one thing out of the way: incentives in the workplace are not inherently good or bad. Done well, incentives can be a powerful tool for motivation, recognition and reward. Done poorly, incentives can lead people to feel controlled or set up for failure.
Incentives come in all shapes and sizes but most fit within one of the five Rs:
- Rewards: salary, incentives, bonuses, benefits
- Responsibilities: variety, autonomy, challenge, promotions, learning
- Relationships: coworkers, supervisors, clients, and customers
- Reputations: image, respect, appreciation, feedback
- Rest & Relation: hours, scheduling, flexible, travel, location
So what now? Maybe you want to give a bonus to high-performers, grant newcomers more autonomy or show appreciation to employees who routinely go above and beyond. In any situation, here are three recommendations to help you build a foundation for offering incentives:
- Set achievable, meaningful, and controllable benchmarks for employees. Ambitious goals are great but they should not be impossible to reach. Similarly, desired outcomes must matter to the person and organization. If mission driven, make clear the connection between the individual’s impact and how it helps the the organization get closer to their vision. It may seem obvious, but people also have to know that what they will be measured against can be reached by the levers within their control. We would never evaluate a bank teller by the number of light bulbs that need to be changed monthly, so test your goals to ensure a direct line back to employee actions and responsibilities.
- Know what people want. A huge problem is that organizations generally don’t know what their people want. For example, leaders may assume everyone is motivated by the same things or rely too heavily on what has historically been motivating. Particularly in large or longstanding organizations, there is too much application of the golden rule (treat others as you want to be treated) by decision-makers and not enough of the platinum rule (treat others as they want to be treated). There’s no secret to fixing this problem; you need to do your research (e.g., ask employees, read research on generational shifts, talk to industry leaders) and pilot before full-scale launch. The best approaches customize incentives for specific groups or individuals.
- Keep support and growth at the center. Earning an incentive should not be the end of the journey for your employees. Milestones are important, but should always be coupled with a “what’s next?” conversation so that people feel you are genuinely invested in their growth and development (which we hope you are!) and can tangibly see the road ahead. If one does not yet exist, take the opportunity to co-create. A common pitfall is focusing too much on monetary or extrinsic rewards, sometimes to the detriment of strong intrinsic motivators. Focusing on continual improvement and long-term development will help mitigate this risk.
How have you effectively implemented incentives? What’s been the most interesting outcome? Sound off in the comments below!
Curious to learn more about Hendy Avenue Consulting? Our very own Jessica Wilson sat down with the host of EdPOP to talk about our mission, recent projects and how talent strategy can make the difference for kids across the country.
In our previous two posts (here and here), Sarah and Grant shared reflections on the past year and projects they are looking forward to in the coming months. To bring us home, Jessica shares lessons learned on working through complexity and opportunities to lead with appreciation.
What I learned: I have spent most of my career in education supporting and working in large bureaucracies, namely large urban districts and state education agencies. Just prior to joining Hendy Avenue I was in senior leadership in one of the largest school districts in Ohio. Each of the organizations I’ve worked with in the past have faced challenges, and I tended to chalk those up to organizational complexity, and the difficulty that comes with arriving at solutions when you must invest a large number of people and perspectives in the strategies. After spending my first year with Hendy working with diverse organizations and districts, I came to appreciate that the challenges I faced in past contexts are not so different from those faced by clients of all sizes. I’ve learned that it’s often not only the scale and bureaucracy that causes the challenges we face in K-12 education, and that we can learn a lot from organizations of different sizes and types in finding solutions. As we partner with our clients this year, we are excited to continue to bring lessons learned from all shapes and sizes of districts, states, schools and networks to arrive at solutions to problems.
What I’m excited about: I am so happy to get to continue to partner with Independence Mission Schools in Philadelphia. Having attended Catholic schools as a child, I have a great appreciation and admiration for the work IMS is doing for some of Philadelphia’s most deserving students. We learned a lot from IMS’ leaders and teachers as we supported them last fall to implement their new instructional framework, and to modify that framework to fit their Catholic culture. Now, I’m excited to continue to support IMS leaders as they deeply invest in teachers through teacher leadership. This project has been a welcome opportunity to explore how others are solving a problem, learn more about the context, strengths and opportunities in IMS schools, and devise a program that makes a difference for teachers, and students, across the network.
In our last post, Looking Back, Looking Ahead: Lessons Learned and What’s to Come in 2018-19, our founder Sarah shared insights on the difficulty of leading change and the excitement around re-engaging with one of our first partners.
This week, we hear from Grant:
What I learned: Historian and philosopher Will Durant said, “we are what we repeatedly do. Excellence, then, is not an act, but a habit.” Durant’s much-quoted line rings true in most endeavors, especially in efforts to drive change. Over the past year, we’ve seen the power of habitual communication–to teachers, school leaders, regional administrators–in sharing consistent messages, building shared understanding and demonstrating competence. Nothing derails stakeholder buy-in more than mixed messages or a lack of information! Habitual communication requires consistent content, format, and tone through a single channel at a regular, expected frequency. In Houston, we’ve supported KIPP in the development of a weekly message to School Leaders around implementation of Teacher Pathways. Each Friday, leaders know they will receive updates, shout outs, resources, and reminders to guide the week ahead. In Delaware, we’ve launched a monthly newsletter for district leaders on DPAS_II, the state’s teacher evaluation system, with a consistent agenda including deadlines and professional development opportunities. These habitual communications do more than provide information, they demonstrate competence and care for colleagues and trust between stakeholders. As you think about the programs you’re leading, consider how you can habitualize communication as a repeatedly do.
What I’m excited about: In 2014, KIPP Texas – Austin began a comprehensive effort to reshape teacher effectiveness and retention through the development of a Teacher Career Pathway. Knowing that great teachers drive student achievement, Austin’s Teacher Career Pathway develops, recognizes and rewards excellent educators so they will get better and stay longer. This fall, the first cohort of Distinguished Teachers will be announced; a group of accomplished educators who have demonstrated consistent gap-closing results for kids, impeccable teaching practice and exemplary professional contributions to the school community. We cannot wait to celebrate these remarkable educators!
As consultants, our role is to guide our partners to make informed decisions and to successfully meet their goals. We also prioritize building the knowledge and skills of our partners and they tell us that they learn a lot from working alongside us. In turn, we learn so much every day from the incredibly smart and diverse partners we have the good fortune to work with!
As we reflect on the past and look ahead to the new school year, we are grateful for all that we have learned from our clients. In our next couple of blog posts, each Hendy team member will share something he or she has learned and something we’re excited about it. It’s going to be a great year!
To kick us off, read below from our founder, Sarah Rosskamm:
What I learned: Change is hard. Often times the solution is to prepare for change, engage stakeholders, continuously communicate the “why”, work with influencers, plan for challenges and ultimately to just keep going even when it gets tough. There are times, however, when the solution is to pause, reflect and change course. In working with one of our partner charter networks this year, we learned that sometimes the most courageous and best answer is to stop doing something. In this case, our partner was eager to build a teacher career pathway. They took many important steps to get there, had buy-in from leaders and momentum from teachers believing it was valuable. However, they also had budget changes, shifts in capacity and new demands of their attention. As a result, they smartly decided to pause. They stopped putting their attention into the pathway and instead narrowed the scope of their focus to implementing a highly effective evaluation and development structure that would help their teachers to grow and enable them to target their professional learning activities. They focused on laying a foundation that would immediately benefit teachers through continued growth, and will ultimately allow them to move more quickly toward a pathway if and when they choose to pick it up again. It wasn’t easy (for the network or for the Hendy team) to not complete our original shared goal, but it was the right thing to do for their teachers and students.
What I’m excited about: Hendy Avenue’s very first consulting project was supporting the Delaware Department of Education as they considered revisions to their teacher evaluation rubric. After considering several rubric options based on the best of the available rubrics at the time, the Delaware team, similar to the team described above, decided to pause and learn more before making changes to a statewide tool. So, we shifted course and supported four charter schools in Wilmington to design and implement an alternative evaluation system for their teachers that would utilize this new rubric. I worked closely with the leaders in those schools for several years and together we instituted an alternative system that is now used in a growing number of Delaware schools through their Alternative Evaluation system. I am so excited that five years later, after learning a great deal about the use of the current rubric and about the alternative system, Delaware leadership is eagerly partnering with teachers, leaders and other stakeholders to revise the rubric to ensure the tool is well-aligned to new standards and meets the needs of teachers across the state. I’m also thrilled the state has very wisely decided to prioritize involvement of teachers and leaders in the process and to take the time necessary to ensure it’s a positive and welcomed change for their well deserving teachers. And I’m even more excited that Hendy Avenue will be partners in engaging stakeholders, designing, piloting, revising and ultimately building a rubric that helps teachers and leaders be the very best they can be for their students.
While there is a lot of best practice research out there about how to hire a great team, leaders seeking teacher talent can take a cue from how professional sports teams scope out and draft players. In the post below, we bring Cade Massey’s article on 5 lessons we can learn from the NFL draft into the world of teacher hiring.
1. Know what you need. Before you even begin to recruit teachers, be clear on what type of teacher you need for your school. Of course, certification, grade and subject-area matches matter, but identifying a great fit requires more. Assess your current staff to identify where your team has strengths, and where there are gaps. Perhaps you need a teacher with great data skills who can support your team’s efforts to review and act on student outcomes. Or perhaps you need a teacher who can effectively implement writing across the curriculum. Also consider your strengths as a leader; do you have capacity to coach a novice teacher? Or do you need someone with more experience? Being clear about the ideal profile of a candidate can help ensure that you focus your limited resources on a hiring process that will yield the best outcome.
2. Get input from others. While the school leader is often the driver and decision-maker when it comes to hiring, ensuring that teachers, other leaders, and even parents are engaged in selection will help ensure that the best candidate is chosen for the school. Consider a process that allows you to solicit input and ideas from a variety of stakeholders. Allow each stakeholder to have an independent review of finalists, and to form their own perspective about fit. One easy way to engage multiple stakeholders quickly is to use a panel interview, or to have multiple stakeholders act as students in a demo lesson (see item 3).
3. Understand the candidate from multiple angles. Resume reviews and interviews are a great first step in getting to know a teacher candidate. But, often that isn’t enough. As football scouts actually see candidates play, getting a glimpse of your top candidates teaching will help you understand how they may fit into your school culture. Request a video of the candidate teaching, or request that they teach a demo lesson in your school or with your selection committee. Even observing 10 minutes of teaching can help you get a full picture of the candidate’s skills and growth areas.
4. Be consistent in your selection model. Hiring is about assessing people, which can be a messy business. No matter how disciplined we are, our opinions of others are naturally informed by the biases we carry; we’re all human after all. As you design your selection approach, consider a rubric and scoring mechanism that makes considering multiple variables factors more formulaic. Bringing order and data to a process like hiring can help ensure that factors like selection bias do not play a significant role in who is selected for your school.
5. Keep score and reevaluate. The only way to know if your selection process worked is to map it against results. Once you’ve selected your dream candidate(s), keep a record of the selection process and the factors that led to their hire. Then, after their first year, compare the teacher’s results to your selection. How accurate was your assessment of their strengths and growth areas? Did your selection approach yield a candidate that made gains with students? If so, what should you replicate? If not, what might you tweak for future hiring?
Sound off in the comments: What lessons have you learned from teacher hiring? What strategies have been most useful in identifying your best candidates?